Ordering & Payments

  • Can I change or update my online order?

    Once your order is placed we aren't able to make any changes to the details of the order. We also cannot change the items or sizes in your order once it is placed, but if you send us an email at customerservice@nibbana.com.au, we may see whether there is still time to cancel the order to allow y...
  • How secure is my credit card and personal information?

    Your security while shopping online is very important to us, and we’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all times. All pages that require you to enter your personal information or payment details on our site are secure, using 128 bi...
  • I have not received an order confirmation email, what should I do?

    You should receive an order confirmation email within 5-10 minutes of placing your order online. If you have not got a confirmation or are worried that you may have entered the wrong email, please email us at customerservice@nibbana.com.au. Please by assured that we will try our best to make sure...
  • My order hasn't arrived yet, what should I do?

    If your order hasn't yet arrived the first step would be to check the tracking details for your order. There is a lot of information on how to do it --> https://support.sendle.com/hc/en-au/categories/360001993851-I-am-a-receiver If you still cannot find a resolution to your query, feel free ...
  • What is your returns policy?

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof...
  • What payment methods do you accept online?

    You can place your online order using any of the following options: We accept all major credit cards (VISA, Mastercard, AMEX) Paypal Apple Pay Google Pay Shop Pay
  • Why does the item in my checkout basket now say it is unavailable?

    When you add items to your checkout basket it doesn’t mean the item is reserved. The items will be available for anyone to purchase until you have checked out, paid and you order has been confirmed, so on occasions an item can sell out while you are shopping as yoga products are high in demand. ...